Text messages from Answa LLC
Program terms and opt-in · Last updated: October 15, 2026
This page covers the text messages Answa LLC sends from its own demo line: the phone number on which Answa LLC runs its own assistant. Answa LLC owns that number, controls it, and is the sender of every message from it.
How you opt in
You opt in by telephone, on a call you place to Answa LLC on that number. There is no other way to join: no web form, no purchased list, no third-party lead source, and no number typed in by staff.
Once your booking has been captured, and before any text is sent, Answa asks you this on the call:
“Can Answa LLC text you about this booking at the number you're calling from? It's just a few texts, message and data rates may apply, and you can reply HELP for help or STOP to opt out.”
Answa texts you only if you say yes. If you say no, or do not answer, nothing is sent. Your answer is recorded with the date and time of the call. On a call in Spanish, Mandarin, Cantonese, Korean, Japanese or Vietnamese, the same question is asked in that language, and HELP and STOP stay in English.
If you placed an order rather than booked a time, the same question is asked with “order” in place of “booking”, and it can be asked as soon as the first item of your order is taken. If you say yes, the first text can come during the call: it has a link to a page where you see your order while Answa takes it. After the call, that page shows your total and how to pay, and the order goes to the kitchen when you confirm it there (when the shop is closed, the page asks you to pay first, and the shop makes the order when it opens). If no link was sent during the call, the text after the call carries your total with a link to pay, or you can reply PICKUP to pay at the counter.
The number we text is the number you are calling from — you never have to read it out. If nothing was booked or ordered on the call, nothing is asked and nothing is sent. Answa LLC keeps a written transcript of every call, so what a particular caller was asked is on record and can be produced on request. A sample call is below.
Consent is not a condition of anything. You can book without agreeing to texts — say so on the call, or reply STOP to the first message. Your consent and your mobile number are used only to send you the messages below, and are never shared or sold to anyone for their own marketing.
The program at a glance
| Program | Answa LLC appointment and order texts |
|---|---|
| Sender | Answa LLC, from its own demo line |
| Opt-in | Your yes to the question above, spoken on your call |
| Messages | Appointment times to choose from; booking, reschedule and cancellation confirmations; waitlist offers, confirmations and openings; a reminder before the appointment; if the business charges a late-cancellation or no-show fee, a link to save a card for that fee; an acknowledgement that your message was received; and a notice that a person will follow up, plus their replies. If you ordered: a link to see your order while it is taken (this text can come during the call), your itemised total with a link to pay, a confirmation that the order is being made, a notice when it is ready, and a receipt |
| Frequency | Follows your own activity — up to about 8 messages per appointment or order, and nothing in between |
| Marketing | None. This number sends no promotional messages and enrolls no one in a promotional program |
| Links | Only about your own order or booking, and only to Answa's own pages: a link to pay (api.answa.net/orders/confirm/…/pay, which opens Stripe's own hosted checkout page); your order page (app.answa.net/confirm/…), to see or change the order — the text during an order call carries only this link; a receipt (api.answa.net/orders/confirm/…/receipt/page); and, if the business holds a card for a booking fee, a page to save that card (api.answa.net/schedule-requests/card/…), which opens Stripe's own hosted page. No text carries a Stripe URL or a phone number, and never a public URL shortener |
| Cost | Message and data rates may apply |
| Stop | Reply STOP to any message |
| Help | Reply HELP, or email support@answa.net |
What the messages look like
- Answa LLC: reminder, your appointment is confirmed for Tue Aug 18, 10:00 AM CDT. Reply CANCEL APPT to cancel or contact us to reschedule. Reply STOP to opt out.
- Answa LLC: Order A12
2x Pad Thai
1x Spring Rolls
Total $24.31
Pay securely here:
https://api.answa.net/orders/confirm/k3J9xQ2m/pay
Or reply PICKUP to pay at the counter.
Not right? Change it here:
https://app.answa.net/confirm/k3J9xQ2m Reply STOP to opt out. - Answa LLC: Answa LLC may charge this card up to $25.00 if you cancel with less than 24 hours' notice or do not turn up. Nothing is charged now.
Add your card: https://api.answa.net/schedule-requests/card/k3J9xQ2m Reply STOP to opt out. - Answa LLC: See your order as we take it: https://app.answa.net/confirm/k3J9xQ2m Reply STOP to opt out.
- Answa LLC: thanks for calling! Here are some times - reply 1, 2, or 3:
1. Tue Aug 18, 10:00 AM CDT
2. Tue Aug 18, 1:30 PM CDT
3. Wed Aug 19, 11:00 AM CDT Reply STOP to opt out. - Answa LLC: Order A12 is ready for pickup! Reply STOP to opt out.
- Answa LLC: you're on the waitlist for that day (you're #3) - we'll text you if a spot opens up. Msg & data rates may apply. Reply STOP to opt out.
- Answa LLC: sorry we missed you. An agent will message you here shortly to sort this out. Reply STOP to opt out.
- Answa LLC: thanks for calling! We've got your message and someone will follow up soon. Reply STOP to opt out.
Every message leads with the name of the business sending it, which on this number is Answa LLC. Replying to one — 1, 2 or 3 to pick a time, YES to take a waitlist spot, CANCEL APPT to cancel, PICKUP to pay at the counter — answers a message you already agreed to receive. It is not a second sign-up, and it does not add you to anything.
A sample call
These are examples of calls to Answa LLC. The callers, the time, the order and the price are not real. The question is the one Answa asks on every call.
A booking
Caller: Hi, can I book an appointment for Tuesday morning?
Answa LLC: I have Tuesday, August 18, at 10 AM. Shall I book that for you?
Caller: Yes, please.
Answa LLC: You are booked for Tuesday, August 18, at 10 AM. Can Answa LLC text you about this booking at the number you're calling from? It's just a few texts, message and data rates may apply, and you can reply HELP for help or STOP to opt out.
Caller: Yes, that is fine.
Answa LLC: Great, you will get a text from us shortly.
After the yes, the caller can get this text:
- Answa LLC: reminder, your appointment is confirmed for Tue Aug 18, 10:00 AM CDT. Reply CANCEL APPT to cancel or contact us to reschedule. Reply STOP to opt out.
An order
Caller: Hi, I would like to order two spring rolls for pickup.
Answa LLC: Two spring rolls, for pickup. Can Answa LLC text you about this order at the number you're calling from? It's just a few texts, message and data rates may apply, and you can reply HELP for help or STOP to opt out.
Caller: Yes, that is fine.
Answa LLC: Great. The text has a link where you can see this order while I take it. Anything else?
Caller: One pad thai, and that is everything.
Answa LLC: Two spring rolls and one pad thai, for pickup. After the call, open the link in the text, check the order, and tap Confirm on the page to place it.
During the call, after the yes, the caller gets this text:
- Answa LLC: See your order as we take it: https://app.answa.net/confirm/k3J9xQ2m Reply STOP to opt out.
No other order text comes after that call: the page of the link shows the total and how to pay. When the order is ready, the caller gets this text:
- Answa LLC: Order A12 is ready for pickup! Reply STOP to opt out.
If the caller says no, or does not answer, nothing is sent.
Stopping the messages
Reply STOP to any message and they end immediately. STOPALL, UNSUBSCRIBE, CANCEL, QUIT, END, OPTOUT and REVOKE do the same thing. You get one confirmation that you have been unsubscribed, and after that nothing. Reply START if you ever want them back.
Reply HELP for help, or email support@answa.net. Carriers are not liable for delayed or undelivered messages.
Businesses that use Answa
Answa LLC also sells this phone-answering software to other businesses. Each of those businesses sends from its own number, under its own brand and its own carrier registration, and texts only its own customers — none of that is covered by this page, which describes Answa LLC's own number only.
Who we are
Answa LLC, Frisco, Texas
support@answa.net
https://answa.net
See also our Privacy Policy and Terms of Service.